Your care team sees device readings, care-plan status, time logged and open alerts on one screen. There’s no tab-switching between an RPM tool, a CCM tool and a spreadsheet. When a patient moves from a hospital stay into TCM and then into monthly CCM, the record follows them.
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Go live in about 30 days, not two quarters.
Bill the program. Show the outcome. Keep the contract.
Connected devices send readings without the patient opening an app. When a blood pressure or glucose value crosses the threshold you set, the care team gets the alert the same day. That’s what turns a monthly check-in into an actual intervention.
Coordination doesn’t usually fail at the visit. It fails in the gaps: the discharge nobody followed up, the medication change nobody logged, the missed reading nobody chased. Keeping every program in one record with one audit trail is how those gaps close. There’s a billing reason to want that too: CMS does not let the same minutes count toward two care management codes in the same month, and a practice running CCM in one system and RPM in another has no reliable way to prove it never double-counted. One time log across all programs is the cleanest answer to that question when an auditor asks it.
We work as an extension of your practice, under your supervising provider’s name and NPI. Your clinicians keep every clinical decision. We handle the follow-up work that eats their week.
We track whether a patient is actually getting better or quietly getting worse, month over month. Trend lines beat a single office reading every time. That matters most in the first 60 days after enrollment, when a patient is still deciding whether the program is worth the effort.
Readings come in daily. Care plans get written, updated and time-stamped against the CPT code they support, so the billing record is built as the work happens.
Someone calls the patient. That’s the part most platforms skip. We ask what changed, update the plan around what the patient will realistically do, and push the note straight into your EHR encounter record.
Four stages, and they run continuously rather than once at enrollment:
Care teams see readings between visits instead of waiting 90 days for the next appointment. If a hypertensive patient’s pressure climbs for four days straight, someone calls that week. Most of the outcome gain in care coordination comes from that shortened reaction time, not from the dashboard itself.
Yes. You set the alert thresholds, care-plan templates and escalation rules per condition and per provider, and they can differ patient to patient. Plans get revisited on every monthly call rather than written once and left alone.
You choose how much of the work we take. Software-only means your staff runs the program on our platform. Managed services means a HealthArc clinical pod of RNs, LPNs and medical assistants does the monitoring, outreach and documentation under your supervising provider’s name. Plenty of practices run a co-managed mix of the two. Most start there.
HealthArc's care coordination platform is fully integrated with services that include:
Tell us which programs you bill today and which ones you’ve been putting off. We’ll show you what the workflow looks like when it all lives in one platform.
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