HealthArc’s all-in-one Chronic Care Management helps practices connect to your patients, optimize reimbursement and minimize documentation with increased clinical and functional efficiency.

50% US adults experience
one or more chronic condition​​

7/10 Deaths among US adults
is by one of the chronic diseases.

100% Increase by 2050 with
adults suffering from chronic diseases​​


How to Identify Chronic Care Conditions

If a Physician has identified a patient having two chronic conditions, you are ready to enroll the patient on HealthArc for CCM.  The process started with digital e-consents and/or within Practice, and the system guides the clinical team to define the care plan for the specific chronic diseases.


Ensure Compliance

HealthArc software is tailored to make sure you stay compliant and organized so everything is billable – even important items so simple they’re easily forgotten, like getting informed patient consent


Create a Care Plan

Creating a detailed care plan takes time. HealthArc makes it faster, replacing catch-all documents with editable templates featuring checkboxes organized by condition, allowing practitioners to quickly choose the right items for each patient.


Get Credit for Your 20 Minutes A Month

Just like with treating chronic illness itself, when it comes to the process of chronic care management, having a system in place is key to success.

HealthArc makes it simple to be CMS compliant and get reimbursed for time spent.


Identify your Patients

Simply identify patients for follow up in the HealthArc platform. See easily how much time you’ve logged per patient and structure your time accordingly.


Interact Electronically

Communicate with patients, re-fill prescriptions review diagnostics and make referrals, then log time spent via the HealthArc platform to keep an accurate record of billable effort.


Clock Time Spent

HealthArc makes it easy to log time spent on monthly communication with patients. The system automatically begins to track the time in each screen.


Get Seamless Billing Reports

The most frustrating part of CCM is trying to get reimbursed. You’ve done the work, now get the reward. The HealthArc CCM Platform collects records of calls and other interaction, connects them to the appropriate patients, and then generates a single billing report. This way the providers get reimbursements and generate additional revenue streams.

Check out how much an average office can earn with the right process in place:


Monthly Medicare Patients


Average Eligibility Rate


Est. Monthly Generated Revenue

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Associated CPT Codes by CMS Chronic Care Management

CPT Code 99490

This is a 20-minute timed service provided by clinical staff to coordinate care across providers and support patient accountability.

Average payment – $70
CPT Code 99439

Each additional 20 minutes of clinical staff time spent for the patient (Billed in conjunction with CPT Code 99490).

Average payment – $57
CPT Code 99487

This is complex CCM of 60-minute timed provided by clinical staff to coordinate care across providers and support patient accountability.

Average payment – $140
CPT Code 99489

Subsequent Complex CCM services for 30 minutes of care by Clinical Staff.

Average payment – $72
** – Payments vary with subject to specific locations- Please refer

Frequently Asked Questions

Why Should a Healthcare Practice Have a CCM Program?

There are three major reasons why a CCM program can be a game-changer for a healthcare practice. These include:

  1. Improved Patient Health: The most important reason to add a CCM program to any medical practice is to improve clinical outcomes for patients with chronic diseases.
  2. Reduced Staff Workloads: Another critical aspect is decreased workload on administrative staff. These days, more than 80% of the communications between a patient and their healthcare provider happen over phone calls.
  3. Increased Revenue Streams: Patient phone calls are usually non-billable and can take up a lot of precious time at a doctor’s office. With trained care coordinators handling such calls, the clinic/practice can focus on more productive tasks, handling patients who are physically present at the premises.
How does CCM benefit patients?

CCM enhances the quality of care for patients with chronic conditions by providing continuous support and coordination. It involves regular communication with healthcare providers, medication management, and personalized care plans, leading to better disease management and improved patient outcomes.

Is CCM suitable for all patients?

CCM is specifically designed for individuals with chronic conditions such as diabetes, hypertension, heart disease, and more. It is most effective for patients requiring ongoing care and monitoring. Healthcare professionals assess each patient's needs to determine the suitability of CCM for their unique health situation.

Is CCM secure and compliant with privacy regulations?

Our CCM platform prioritizes patient privacy and complies with relevant healthcare data protection regulations. Robust security measures are in place to safeguard patient information, ensuring confidentiality and adherence to privacy standards. In addition, we are also HIPAA and SOC2 compliant.

Ready to start with Chronic Care Management?

Contact us to discover how HealthArc can add value to your organization.

How can HealthArc help you?

Interested in a demo or just general questions? Fill out the form below and a representative will respond shortly!

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