Remote Therapeutic Monitoring Software and Services

Practice Types

• Physical & occupational therapy practices managing post-surgical or orthopedic patients
• Pulmonology, allergy & primary care treating COPD, asthma, chronic respiratory disease
• Behavioral health providers & psychiatrists delivering CBT programs
• Orthopedic surgery groups managing pre- and post-op rehabilitation
• Multi-specialty practices consolidating RTM, RPM & CCM on one platform

Patient Populations

• Musculoskeletal diagnoses (ICD-10 M-codes) following surgery or injury
• Chronic respiratory disease on maintenance inhaler or nebulizer therapy
• Behavioral health patients in structured CBT or medication management
• Patients with documented difficulty maintaining therapy adherence
• Medicare Part B beneficiaries meeting CMS RTM eligibility

Two Ways to Run It

• Self-managed: your team runs RTM on HealthArc’s software
• Fully managed: HealthArc’s clinical staff handles monitoring and documentation on your behalf
• Combine RTM with CCM or PCM on the same patient record
• Independent practices seeking a new recurring revenue stream

SaaS Model (Self-Managed)

Your care team uses HealthArc's platform to run the RTM program. HealthArc provides the software, devices, onboarding training, and ongoing technical support. Your staff manages patient communication, monitoring reviews, and billing. This one suits practices that already have care coordinator capacity, and it is usually the cheaper of the two models once you have staff who can absorb the monthly outreach without falling behind on their existing panel.

Managed / Full-Service Model

HealthArc assigns dedicated care coordinators who operate as an extension of your clinical team: enrollment, device onboarding, daily data review, patient communication, and monthly billing reports. Physicians keep clinical oversight and sign off on billing. You launch in weeks. Nobody new gets hired.

Patient-Level Reports

• Real-time adherence dashboard with 16-day threshold progress
• Monthly care summaries with time logs & assessment scores
• Trend reports on pain scores & adherence trajectories

Program-Level Reports

• Enrolled census with billing eligibility by CPT code
• Monthly revenue by provider & CPT code, actual vs. projected
• Enrollment funnel & adherence by segment or coordinator

Compliance & Audit Reports

• Time log exports with CPT documentation for audits
• Consent documentation records per patient
• Device assignment & data submission records for CMS

Certifications

• HIPAA-compliant infrastructure; BAAs executed with every customer
• AICPA SOC 2 Type II, annual independent audit
• FDA-registered connected devices; SaMD app meets FDA guidance

CMS Billing Compliance

• 16-day data thresholds & provider eligibility rules built into workflow
• Concurrent billing restrictions flagged automatically
• Documentation standards enforced for treatment management codes

Data Security

• Encrypted in transit and at rest
• Role-based access controls per patient panel
• State-licensure-aware supervision for managed-service coordinators

MSK & PT Practices

You can finally see whether the home exercise plan is being done. Coordinator outreach catches the patients who’d otherwise drift out of care.

Respiratory Practices

Adherence sensor data documents real inhaler and nebulizer use. That helps clinically, and it helps when a payer asks for prior authorization.

Behavioral Health

PHQ-9 and GAD-7 go out between visits automatically, which builds a continuous symptom record you can use for care decisions and for value-based contracts.