Remote Patient Monitoring Software

Remote patient monitoring is a care-delivery model in which a patient collects physiologic data at home using connected medical devices: a blood pressure cuff, glucose meter, weight scale, pulse oximeter or thermometer. That data transmits automatically to their care team.

The team reviews it against clinician-set thresholds and acts between visits. Under Medicare it is a billable service under CPT 99453, 99454, 99457 and 99458.

RPM software is the platform that makes the model operational. It handles device provisioning and connectivity, ingests and stores readings, raises alerts against per-patient thresholds, gives the care team a dashboard and patient-communication tools, tracks time against CPT thresholds, and produces the billing documentation.

The differentiator worth testing in a demo is not the feature list. It is whether the platform can prove, on one time log, that minutes billed to RPM were never also billed to CCM.

The honest answer is that it depends on which failure mode would sink your programme. Five questions separate platforms in practice:

• Do the devices need patient Wi-Fi, a smartphone or a pairing step? If so, your highest-risk patients will not enrol.
• Does it track transmission days against the 16-of-30 rule and warn you before the month is lost?
• Can it run RPM and CCM on one time log with concurrent-billing safeguards?
• Does it write back into your EHR, or does your team document twice?
• Can the vendor supply clinical staff if you have none spare?

HealthArc answers yes to all five, runs nine CMS programmes on one login, and offers a managed clinical pod under your provider’s NPI.

99453 covers initial setup and patient education, billed once per episode. 99454 covers device supply and data transmission and requires readings on at least 16 of 30 days. 99457 covers the first 20 minutes of monthly treatment-management time including interactive communication, and 99458 each additional 20 minutes.

CMS added codes in 2026 allowing device-supply billing with 2–15 days of data, though 99454 itself still turns on 16 days. See the full RPM code reference.

Yes. CMS permits RPM treatment-management time (99457) and CCM care-management time (99490) for the same patient in the same calendar month, but the same minutes can never count toward both.

This is where split systems fail. Running RPM in one platform and CCM in another leaves you unable to demonstrate the minutes were distinct, which is exactly the question an audit asks.

Not with HealthArc. Every device transmits over its own 4G cellular connection with 2G fallback and a multicarrier SIM, and ships already activated. There is no app to install, no Bluetooth pairing, no home broadband requirement and no account for the patient to create.

This is the single biggest determinant of whether an older, higher-risk panel enrols, because those are exactly the patients least likely to own a smartphone.

Both, and you choose. Software-only means your team runs the programme on our platform. Managed services means a dedicated HealthArc clinical pod of RNs, LPNs, medical assistants and enrolment specialists runs monitoring, outreach and documentation under your supervising provider’s name and NPI, with your clinicians keeping every clinical decision.

Many practices run a hybrid: their team keeps the patients it knows, ours absorbs overflow and after-hours contact attempts.

Most clients are actively monitoring patients within 30 days of contract execution, through four phases: discovery and panel analysis, configuration and EHR connection, staff training, then pilot enrolment before full rollout.

Total staff time during onboarding is typically four to eight hours across the practice, and no IT team is required on your end.