HealthArc vs ThoroughCare

With the availability of innumerable remote monitoring platforms, it’s hard to choose the one that will deliver the best outcomes for your healthcare organization. With the remote care industry rapidly evolving, choosing the most relevant and advanced care platform can greatly impact your patient engagement rates and operational efficiency.

The two most sought-after RPM platforms that providers and practices are increasingly comparing are HealthArc and ThoroughCare. Though both of them are designed to streamline care management and patient engagement, they do differ based on the features they provide. From pricing to customer support and device compatibility to EHR integration, these platforms offer a suite of features to enhance real time patient monitoring.

In this blog, we’ll shed some light on the key differences between HealthArc and ThoroughCare to help healthcare providers make an informed choice.

1. Pricing Structure

HealthArc: All-Inclusive Pricing Per Patient Per Month

HealthArc employs a straightforward and transparent pricing model that is flexible and easy to understand. The platform charges a per-patient, per-month fee, which provides access to all features and services available, ensuring healthcare providers can easily monitor their patients and manage the costs with no hidden charges. This all-inclusive pricing by HealthArc can highly benefit small scale practices or healthcare organizations looking for an affordable RPM platform.

ThoroughCare: Additional Charges For Basic Add-ons

In contrast, ThoroughCare’s pricing structure involves additional charges for basic add-on features such as SMS, calls,. Since all these features are usually used by every healthcare provider, paying extra to access them may seem unjustified. These add-on charges can lead to unexpected costs that may arise as a challenge for small or mid-sized healthcare practices. Not only this, the pricing terms are quite complex and may come with hidden charges associated with using the platform to full extent. For healthcare providers who prefer an affordable and clear cost structure, ThoroughCare’s platform may seem less favorable.

2. Customer Support

HealthArc: Less Than 15 Minutes Response with Dedicated Account Managers

One of HealthArc’s standout features is its unmatched customer support. The platform offers a dedicated account manager who responds to patient and provider queries within 15 minutes. This quick response time ensures that any problems are addressed promptly, minimizing downtime and disruption while ensuring higher user satisfaction. The dedicated support provided by HealthArc can be a significant advantage for practices that require quick resolution of technical or operational issues that may arise

ThoroughCare: Up To 3 Days Response Time

Compared to HealthArc, ThoroughCare’s customer support has a slower response time of up to three days. This means for any technical or operational issue that may arise, healthcare providers will have to wait up to 72 hours before receiving assistance. This delay can result in unexpected outcomes, especially when a healthcare provider needs to stay connected to a patient to deliver continuous care.

3. Device Agnostic With CGM Integration

HealthArc: Device agnostic platform and seamless integration with CGMs

The platform is device agnostic and can easily connect with a wide range of remote patient monitoring devices, including cellular RPM devices and continuous glucose monitors (CGMs). HealthArc provides hassle-free support for popular CGMs such as Dexcom and Freestyle Libre 2. This means healthcare providers can choose any RPM device that meets their patient’s needs and preference.

ThoroughCare: Limited Device Integration

Unlike HealthArc, ThoroughCare offers integration with limited CGMs. This limitation can be a significant drawback for practices that rely on continuous glucose monitoring for managing patients with diabetes or other chronic conditions.

4. Optional Mobile App for Patients

HealthArc: Free Mobile App Included

HealthArc provides an optional mobile app for patients as part of its service at no additional cost. This app provides patients with easy access to their health data, communication tools, and other features designed to enhance their engagement and self-care activities.

ThoroughCare: Separate License Required At Extra Cost

Though ThoroughCare provides an optional mobile app, it requires the purchase of a separate license for using it, which can add to the overall cost of using the platform. This additional expense can be a barrier for some practices, particularly those looking to keep costs manageable. The need for a separate license can complicate the application implementation and usage, which spiking the costs for those looking for a free mobile app.

5. AI Assistance Include Medical Scribe

HealthArc: Advanced AI Assistance With Medical Scribe

HealthArc provides AI assistance and supports a medical scribe to automate the clinical process, streamline documentation, and reduce administrative burdens on healthcare providers. AI tools, such as medical scribe can assist in various tasks, such as transcribing notes and managing patient data, allowing healthcare providers to focus more on patient care and less on administrative work. 

ThoroughCare: No AI or Scribe Assistance

ThoroughCare does not offer AI assistance or a medical scribe. This means, healthcare providers may need to spend extra time on documentation and administrative tasks, thereby resulting in comparatively less efficient care processes.

6. Soc2 Compliance

HealthArc: Soc2 Compliant Platform

HealthArc is a Soc2 compliant platform that adheres to stringent security and privacy standards, when it comes to safeguarding patient and provider data, thereby maintaining compliance and trust.

ThoroughCare: Not Soc2 Compliant

Compared to HealthArc, ThoroughCare lacks Soc2 compliance and may not provide the necessary security and privacy required to safeguard patient and provider data. For healthcare practices committed to prioritize security and regulatory compliance, ThoroughCare seems an unattractive choice.

7. EHR Integration

HealthArc: Extensive Integration With 21+ EHRs

With FHIR and HL7 run capabilities, HealthArc offers seamless integration with more than 21 leading Electronic Health Record (EHR) systems in the country. This extensive integration capability allows for seamless data exchange between HealthArc and popular EHR platforms, thereby facilitating workflow efficiency and improved care coordination.

ThoroughCare: Limited Integration With 5 EHRs

ThoroughCare supports integration with only 5 EHR systems, which may limit its ability for seamless data exchange across different EHR platforms. This limited integration may pose data synchronization challenges and require manual intervention to manage patient data.

Which Remote Care Platform Is Best For You?

When evaluating HealthArc and ThoroughCare, it is clear that each platform has its strengths and limitations. HealthArc distinguishes itself with its transparent and flexible pricing, rapid customer support, extensive device compatibility, free mobile app, advanced AI assistance, SOC 2 compliance, and broad EHR integration. These features contribute to a comprehensive and user-friendly experience for both healthcare providers and patients.

However, the choice between HealthArc and ThoroughCare completely depends on the specific needs and priorities of a healthcare practice. By carefully weighing the differences listed in this blog, you can make an informed decision that best aligns with your practice’s goals and requirements for Remote Patient Monitoring (RPM) and Chronic Care Management (CCM).

Streamline Your Remote Care Goals With HealthArc’s Advanced Care Management Platform

HealthArc’s all-in-one Remote Patient Monitoring platform helps practices connect to their patients, optimize reimbursement, and minimize documentation with increased clinical efficiency. Its HIPAA-compliant software ensures you are adhering to the policies and organized for accurate billing.

HealthArc replaces catch-all documents with editable care plan templates featuring checkboxes, allowing practitioners to quickly choose the most relevant goals, barriers  symptoms, allergies, medication, preventive care, and self-management goals for each patient and having a system in place to ensure success of a remote care program.

Communicate with patients via audio, video calls, SMS, make SDoH enabled care plans available to the patient 24/7, refill prescriptions, review diagnostics, and make referrals using HealthArc.

To find out how our digital health platform can help you achieve your healthcare practice goals, schedule a free demo or give us a call at +201 885 5571.

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