Top 4 Use Cases For Chronic Care Management (CCM)

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Top 4 Use Cases For CCM

Chronic Care Management (CCM) is a medical term used for chronic care services offered to patients having more than one chronic disease. CCM consists of care coordination performed in a remote or out-of-the-clinic setting for patients experiencing at least two chronic health conditions expected to last for more than a year or until the patient’s death.

Physicians, nurse practitioners, physician assistants, FQHCs, RHCs, and certified nurse midwives are all eligible to bill CCM for non-face-to-face care coordination services administered for at least 20 minutes per month.

Chronic conditions eligible for CCM service include:

  • Alzheimer’s
  • Arthritis
  • Asthma
  • Atrioventricular Fibrillation
  • Dementia
  • Disorders on Autism Spectrum
  • Cancer
  • Cardiovascular Illness
  • Obstructive Pulmonary Disease
  • Depression
  • Diabetes
  • Hypertension
  • HIV/AIDS
  • Substance Abuse Problems

There are approximately 117 million adults in the US who are dealing with at least one of the above listed chronic health conditions and one in four adults has two or more chronic conditions that require long-term care.

  • Chronic Care Management Use Case: Obesity

Obesity may qualify as a chronic condition if it meets the two of the CCM criteria, i.e. expected to last for at least a year, or until the patient’s death. Also, if it puts a patient at a significant risk of acute exacerbation, functional decline, and death.

Chronic care management for obesity plays a significant role in providing continuous support, personalized care strategies, and near real-time monitoring of a patient’s weight loss progress. A well-implemented CCM program is beneficial in putting the patients on the path to long-term weight loss success.

Chronic care management with remote patient monitoring allows for near real-time monitoring of weight scale that enables healthcare providers to track patients’ progress towards their weight loss objectives, keeping the weight in control.

  • Chronic Care Management Use Case: Diabetes

Diabetes is a common healthcare concern with an estimated 29 million adults, i.e. 11% of the population in the US living with the disease. If not managed on time, it can cause a wide range of medical issues, resulting in significant medical expenses and stress.

CCM provides both patients and healthcare providers with thorough glucose monitoring and empowers them to follow a proactive diabetic care approach to prevent glucose spikes. By understanding how various factors influence glucose levels, care providers can formulate proactive care plans, modify medications, or intervene to improve long-term diabetes management.

Providers allow patients to utilize RPM glucometers to track their glucose levels at home, thereby promoting diabetes data recording. Once done, the care providers intervene promptly in case of glucose reading fluctuations and provide timely care to keep it in control.

  • Chronic Care Management Use Case: Congestive Heart Failure (CHF)

Congestive Heart Failure condition is on a significant rise in people over 65 in the US and is often the leading cause of hospital admission and readmission. Chronic care management is proven to reduce re-hospitalization in this chronic condition, thereby lowering the mortality rate too. Care providers can educate patients about the causes and symptoms of CHF, along with recommending a result-oriented treatment plan.

Along with providing access to quality care from the comfort of their homes, care providers can constantly monitor abnormal heart readings, and provide much needed intervention at the earliest, and make informed decisions about the ongoing heart care plan.

CCM when implemented in conjunction with remote patient monitoring does a lot more than just minimizing readmissions. It allows the patients to follow treatment procedures without disrupting their everyday routines, minimizing complications, improving patient well-being, and avoiding costly readmission fines.

  • Chronic Care Management Use Case: Hypertension

Hypertension, or high blood pressure, affects roughly 50% of the population in the US and is a chronic condition that is often ignored or taken for granted. If not addressed on time, hypertension can progress to more significant health problems such as kidney damage, stroke, and heart failure.

Chronic care management is extremely helpful in dealing with hypertension and allows care providers to monitor blood pressure readings in real-time. By proactively tailoring the care plans, CCM enhances patient engagement and contributes to improving health outcomes.

RPM with CCM plays an efficient role in developing a consistent measurement procedure, understanding the patient’s condition, developing new behaviors, and regularly recording their data.

Boost Chronic Care Management Outcomes With HealthArc’s CCM Platform

HealthArc is the pioneer in digital healthcare technology and assisting care providers in incorporating the best CCM software and practices in their out-of-clinic settings. Our virtual care programs are designed to improve patient outcomes, boost care coordination, and enhance patient engagement. Our easy-to-use and integrated online platform allows healthcare providers to successfully track and bill for CCM services.

Schedule a demo to learn how our platform works or call us today at +201 885 5571 to set up a consultation with our experts.

Frequently Asked Questions (FAQs)

Q1. What is Chronic Care Management (CCM)?

CCM is on-going, non–face-to-face care coordination for patients with two or more chronic conditions expected to last at least 12 months (or until end of life).

Q2. Who can provide CCM?

Physicians, nurse practitioners, physician assistants, certified nurse midwives, FQHCs, and RHCs can provide CCM services.

Q3. Which conditions typically qualify for CCM?

Examples include diabetes, hypertension, COPD, cardiovascular disease, dementia, depression, arthritis, asthma, HIV/AIDS, and more.

Q4. How prevalent are chronic conditions among U.S. adults?

About 117 million adults have at least one chronic condition; roughly one in four adults has two or more.

Q5. How does CCM help with obesity care?

When obesity meets CCM criteria, programs use structured plans and near real-time monitoring (often via RPM scales) to track progress and reinforce long-term behaviour change.

Q6. How does CCM support diabetes management?

CCM promotes consistent glucose tracking (often via RPM glucometers), proactive pattern review, and timely care-plan adjustments to prevent spikes.

Q7. How does CCM reduce readmissions in congestive heart failure (CHF)?

Education, symptom monitoring, and early intervention—especially when paired with RPM—help lower rehospitalisation by catching deterioration sooner.

Q8. How does CCM improve hypertension control?

Regular blood-pressure monitoring with tailored plans keeps patients engaged, enables earlier adjustments, and helps prevent complications.

Q9. Why pair CCM with Remote Patient Monitoring (RPM)?

CCM+RPM enables consistent home measurements (weight, BP, glucose), trend detection, and prompt outreach—strengthening adherence and outcomes between visits.

Q10. How is CCM different from RPM, PCM, or TCM?

CCM focuses on longitudinal coordination for patients with multiple chronic conditions; RPM adds device-based vitals tracking from home; PCM canters on a single high-risk condition; TCM targets the 30 days post-discharge to ensure a safe transition.

Q11. What does a typical CCM care plan include?

Problem list, measurable goals, patient education, medication reconciliation, self-management instructions, and scheduled follow-ups—all shared with the patient and accessible to the care team.

Q12. How often is patient contact expected in CCM?

CCM emphasizes regular, proactive touch points (e.g., monthly non–face-to-face interactions) and on-going care-plan updates; intensity can increase during higher-risk periods.

Q13. Which patients benefit the most from CCM?

Patients with multiple chronic conditions (e.g., diabetes plus hypertension or COPD), recent decompensating, frequent utilization, or barriers such as low health literacy are the most likely to benefit from CCM.

Q14. How do teams prevent alert fatigue when CCM is paired with other interventions?

Use personalized thresholds, intelligent triage, and clear escalation protocols so only clinically meaningful changes prompt outreach.

Q15. How does CCM improve patient engagement?

Patients receive coaching, simple tracking routines, and clear goals; data-driven feedback builds confidence and supports sustained adherence.

Q16. Can CCM help lower avoidable readmissions?

Yes—when programs emphasize early identification of risk, consistent home monitoring, and timely, coordinated intervention between clinic visits.

Q17. What metrics should we track to evaluate CCM quality?

We should monitor metrics such as condition control (e.g., BP, A1c), adherence, timely follow-ups, patient-reported experience, emergency visits/readmissions, and responsiveness to abnormal trends.

Prateek Haswani

Prateek Haswani

MIT grad with 9+ years in Business Development and Marketing, aiding startups in Sales and Funding.

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