Best Chronic Care Management Companies in 2025

By Prateek Haswani | May 17, 2025

Chronic Care Management (CCM) refers to the non-face-to-face services offered to Medicare beneficiaries who have two or more chronic diseases. Digital healthcare companies that provide CCM services assist practitioners in documenting and billing in accordance with Medicare requirements for the services they provide to patients.

In this blog post, we have compiled a list of top Chronic Care Management companies that can assist healthcare providers in implementing a successful CCM program.

As you might be aware, Medicare’s Chronic Care Management Program reimburses medical practices that treat patients with chronic illnesses for services such as phone calls, coordination with other doctors, and medication monitoring.

Healthcare providers get reimbursed for CCM services using CPT code 99490. Using an easy to integrate CCM software from top chronic care management companies can help clinicians in maintaining patient records and billing 99490 efficiently.

Choosing the right software can be key to running a successful CCM program. To help you make an informed decision, we have compiled a list of the leading CCM software companies in 2025, based on user interface, innovative features, capabilities, and customer service excellence. These companies also provide care management services

Table of Contents

HealthArc

HealthArc’s all-in-one Chronic Care Management helps practices connect to their patients, optimize reimbursement and minimize documentation with increased clinical efficiency HealthArc’s HIPAA compliant software ensures you are adhering to the policies and organized for accurate billing.

HealthArc replaces catch-all documents with editable care plan templates featuring checkboxes, allowing practitioners to quickly choose the most relevant goals, barriers (SDOH), symptoms, allergies, medication, preventive care, self management goals for each patient and having a system in place to ensure success of a CCM program. Communicate with patients via audio. Video calls, SMS, make care plans available to the patient 24/7, re-fill prescriptions, review diagnostics and make referrals using HealthArc. Automatic time tracker ensures that time spent on every patient activity/ communication is documented and allocated to the patient.

Practices can access staff productivity, billing reports and various other reports. Finally, HealthArc offers seamless integration with all leading EHRs through HL7 and FHIR capabilities.

Signallamp Health

Signallamp is an IT framework that works as an extension with your practice’s existing EHR system. The software assists with the identification of eligible CCM patients and provides educational resources to help them manage their chronic illnesses. A nurse is assigned to your clinic and serves as a bridge between the practice and the patient to ensure that CMS guidelines are followed correctly for reimbursement.

ThoroughCare

ThoroughCare offers solutions to help your practice manage CCM patients in-house via an HIPAA-compliant web-based technology platform. This software guides physicians through the process of creating a patient-centered care plan, allowing them to measure time spent with patients, examine patient lab results, and make adjustments to the care plan. In the event of an audit, providers will have access to a detailed time log for each patient. Billing reports can be generated that contain all patients whose monthly claims are submitted.

ChronicCareIQ

ChronicCareIQ, is a designated healthcare software developed to manage chronic care patients, integrates with your existing practice software to automate time monitoring for non-face-to-face patient care. A unified dashboard with patient-reported health information and notification alerts enables doctors to more effectively manage patient issues remotely while tracking billable time.

CareMerge

CareMerge’s technology interacts with your practice’s existing EHR to improve communication and coordination between doctors and CCM patients. This platform enables providers to craft and manage the Medicare care plan, track time and enhance patient communication. To ensure Medicare compliance, it provides automatic and comprehensive reports outlining the services you offered to patients.

Vatica Health

Vatica Health combines technology with 24-hour nursing support to make it easy for patients to access remote care and over the phone consultation from healthcare providers. They also collaborate with providers to create a comprehensive treatment plan for CCM patients, which can be shared with other practitioners involved in the patient’s treatment. Along with generating monthly health reports to clinicians, Vatica Health combines wearable medical devices and health monitors to provide real-time patient monitoring.

Caresync

It is a care coordination software that guarantees chronically ill patients have continuous access to clinical care, whether via an online platform or over the phone. Its other significant features include a comprehensive care plan for patients, MACRA quality metrics, physicians reporting, and wearable device integration.

Humhealth

Humhealth is a health monitoring company with chronic treatment management software that focuses on providing high-quality treatment to chronic Medicare patients through a patient-centered comprehensive care management plan. Patients can self-assess and track their medical conditions using Humhealth’s software and a questionnaire-based assessment portal is available for clinical professionals to deliver CCM and complex CCM services.

While reviewing the above chronic care management companies, we also focussed on their use cases and patient-provider feedback.

Being a pioneer in remote patient monitoring solutions, our care coordination and chronic care management services boosts both clinical revenue and patient experience. Schedule a free demo today to find out how our digital platform works and how it can help you get the best results for your clinical practice.

Frequently Asked Questions (FAQs)

1. What is Chronic Care Management (CCM)?

CCM refers to non-face-to-face services provided to patients (typically Medicare beneficiaries) who have two or more chronic conditions expected to last at least a year. It involves structured care coordination, care-plan development, monitoring, and outreach by clinical staff or qualified practitioners.

2. Why do healthcare practices partner with CCM companies?

Practices partner with CCM companies to outsource elements of program administration (enrollment, care coordination, billing, and documentation), access turnkey software, ensure CMS compliance, reduce internal burden, and leverage vendor expertise while generating additional revenue from eligible patients.

3. What criteria should you use when evaluating CCM software or companies?

Key criteria include HIPAA and SOC2-level security; seamless EHR/EMR integration (HL7/FHIR); automated billing and reporting; high patient enrollment and retention capability; experienced clinical coordination teams; and strong analytics and quality improvement support.

4. Which CCM companies are highlighted in 2025 as leading vendors?

According to the blog, some of the leading CCM software/companies in 2025 include HealthArc, Signallamp Health, ThoroughCare, ChronicCareIQ, CareMerge, Vatica Health, CareSync, and HumHealth.

5. What services do CCM companies typically provide as part of their offering?

Services include patient eligibility screening and enrollment; creation/editing of personalized care plans; monthly outreach and monitoring; medication review; social determinants of health (SDOH) assessment; integration of remote patient monitoring (RPM) or other digital tools; and billing and revenue cycle management.

6. How does CCM tie into billing and reimbursement for eligible patients?

For eligible Medicare patients with two or more chronic conditions, providers can bill specific CPT codes (e.g., 99490, 99487, 99489, etc.) for CCM services. Vendor software supports time-tracking, documentation, and billing compliance to capture reimbursement.

7. Are there integration trends between CCM and other digital health tools in 2025?

Yes—CCM programs increasingly integrate with RPM (remote patient monitoring), AI-driven analytics, EHR interoperability, and predictive modeling to identify high-risk patients and proactively intervene. The 2025 CCM landscape highlights these trends.

8. What benefits do practices gain by engaging a CCM partner?

Benefits include improved patient outcomes (through better chronic-condition management), reduced hospitalizations or readmissions, streamlined workflows, additional revenue streams from CCM reimbursements, and less administrative overhead for the practice. PharmD Live+1

9. What are common pitfalls or challenges when implementing a CCM program with a vendor?

Challenges include poor patient enrollment or consent processes, weak documentation and time tracking, inadequate integration with EHRs, patient engagement drop-off, misalignment of roles between vendor and practice, and billing compliance failures. Choosing a vendor with strong processes and support mitigates these risks.

10. How do you determine if your practice is a good fit for a CCM company partnership?

You should assess patient population size with ≥2 chronic conditions, capacity for ongoing non-face-to-face engagement, readiness for digital workflows, internal staff who will support vendor collaboration, existing EHR/tech infrastructure, and willingness to outsource or co-manage operations with a vendor. If several of these align, a CCM partnership makes sense.

11. What role does compliance play in choosing a CCM company?

Compliance—especially with Centers for Medicare & Medicaid Services (CMS) rules—is critical. The vendor must support proper documentation, patient consent, care-plan creation, monthly monitoring time, eligibility verification, and audit readiness. A vendor lacking compliance capability can expose a practice to billing risk.

12. How does patient engagement factor into CCM success with a vendor?

High patient engagement is a hallmark of a successful CCM program. A vendor should offer intuitive patient communication tools (phone, SMS, video), accessible care plan access, reminders, and support for social determinants and lifestyle/medication adherence, ensuring patients remain active participants in their care.

13. What types of practice models (SaaS vs. full-service) are available from CCM vendors in 2025?

Vendors now offer either or both models: a SaaS platform where the practice manages operations themselves using the vendor’s software, or a full-service model where the vendor takes on care coordination and patient outreach on behalf of the practice. The right model depends on internal resources.

14. How important is analytics and reporting capability when selecting a CCM vendor?

Critical. A vendor should provide dashboards and analytics showing patient outcomes, enrollment trends, billing performance, productivity, and quality-metric improvements. These insights support continuous program improvement and demonstrate value to stakeholders.

15. What future shifts are anticipated for CCM companies beyond 2025?

Looking ahead: increased bundling with value-based care models, tighter integration with AI/predictive tools, more focus on SDOH and behavioral health, expanded reimbursement beyond Medicare, and greater automation. Vendors positioning for these shifts will stay ahead of the curve.

Tags: #caremangement, #ccm, #chroniccaremanagement, #healthcare