Top RPM and CCM Companies Offering SaaS & Full-Service Solutions

In 2025, the healthcare industry focused on value-based models, hybrid care delivery, and has undergone significant digital transformation than ever before. Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) are playing a crucial role in improving patient outcomes, encouraging better patient engagement, and opening up new and reimbursable revenue opportunities via Centers for Medicare & Medicaid Services billing codes, also called CMS CPT Codes.

To ensure your healthcare practice thrives in today’s digital health landscape, it’s essential to choose the right partner for implementing a scalable monitoring platform – whether SaaS-based or full-service- offered by a trusted RPM or CCM vendor.

Overview of Remote Patient Monitoring (RPM)

Remote Patient Monitoring refers to the process of collecting and analyzing patient health data outside the traditional clinical settings. Patient data is collected using connected medical devices (i.e. med grade), such as blood pressure cuffs, glucometers, scales, pulse oximeters, thermometer and weight scales, which is transmitted to the care team via a secure HIPAA compliant platform. The goal is to provide oversight on a continuous and proactive basis, rather than on an episodic visit. Common use cases of RPM include:

1. Chronic Condition Monitoring: Chronic conditions such as hypertension, diabetes, congestive heart failure, COPD, and obesity require daily or weekly measures. RPM presents the opportunity to identify deviations early enough to intervene before it becomes an exacerbation.
2. Post-Discharge Followup: Remote patient monitoring allows the tracking of patient recovery metrics after surgical procedures or hospital stays by identifying the abnormal vitals and activity metrics which helps reduce readmissions and supports healing at home.
3. Preventive Monitoring of High-Risk Patients: Remote monitoring with high-risk patients such as older adults, those with polypharmacy prescriptions, and the recently discharged can help identify potential complications before they happen.
4. Rehabilitation and Transitional Care: Patients recovering from surgeries or cardiac events or strokes can use RPM in their rehab journey to capture vitals and adherence to therapy prescriptions.
5. Behavioral and Mental Health Monitoring: RPM platforms support psychiatric and behavioral health care by integrating wearable data into the monitoring process. Sleep patterns, activities, and indications of physiological stress can be tracked.

Billing and Reimbursement (CPT Codes) 

RPM can bill under certain Current Procedural Terminology (CPT) codes through the Centers for Medicare and Medicaid Services (CMS):

• CPT 99453– set up for patients including interactive education to use the device.
• CPT 99454– device supplied and the patient is providing remote recording during the 30 days of monitoring (at least 16 days to report).
• CPT 99457– clinical monitoring along with interactive communication for the first 20 minutes per month.
• CPT 99458– add on for each subsequent additional 20-minute block over the initial 20 minutes.

Overview of Chronic Care Management (CCM)

Chronic Care Management is intended for Medicare beneficiaries who have two or more chronic health conditions expected to last at least 12 months or until death; the chronic condition places the patient at risk for death or acute exacerbation; and the patient is giving consent for the management of the chronic health condition.

CCM services can be delivered in a non-face-to-face manner, meaning care management doesn’t require the patient to be present for in-clinic visits. The standard CPT codes for CCM billing include:

• CPT 99490 – 20 or more minutes of clinical staff time spent in 1 month under general supervision.
• CPT 99439 – An add-on code for each additional 20 minutes of clinical staff time.
• CPT 99491 – 30 minutes of care coordination services of a provider-organized activity per month (physician, NP, or PA).
• CPT 99487 / 99489 – Moderate to high complexity CCM (60 minutes or more of oversight and decision-making.

SaaS vs. Full-Service: Which Model Is Right for You?

One of the most crucial choices providers need to make when implementing Remote Patient Monitoring or Chronic Care Management is whether to choose a SaaS (Software-as-a-Service) or a Full-Service model. Each of these models has its own advantages and disadvantages, which are dependent on your organization’s size, staffing configuration, goals, and technical capacity.

• SaaS (Software-Only) Model:  SaaS platforms enable providers the flexibility to run the practice while utilizing the vendor’s technology. Most SaaS platforms will offer device integration, time tracking, dashboards for reporting, EHR integration, and automated logic for billing. These are best suited for:
  • Practices with their own care teams or nurses for RPM
  • Clinics that want to private label the RPM experience
  • Providers are planning to save on price per patient to ultimately save long-term costs by managing their services internally
  • Health systems with advanced IT departments and training for staff

• Pros of SaaS (Software-Only) Model

1. 1. You have more control over workflows
   2. You control how you communicate with patients
   3. Potential greater ROI over the long run
   4. Scales with you as your practice grows

• Cons of SaaS (Software-Only) Model

1. 1. Requires a commitment of staff time and oversight of program
   2. Onboarding and training are the responsibility of the provider
   3. On-going adherence and compliance rely on capabilities & diligence of your team

If your clinic employs a care coordinator, billing staff, or has nurses available to manage, SaaS will allow you to independently run a 100% compliant RPM or CCM program.

• Full-Service Model : RPM and CCM vendors who operate on a full-service model do everything for you, including outreach, device logistics, care planning, data reviews, compliance tracking, and billing documentation. These models are best for clinics who want to outsource their operations and lighten their workload. These are best suited for:

• • Small practices with a limited number of staff
  • Busy clinics that can’t handle calls to monitor patients
  • Providers that are new to RPM/CCM billing and compliance
  • Organizations looking for quick deployment without a lot of training

• Pros of Full-Service Model

1. 1. Little workload on your staff
   2. Turnkey compliance with CMS billing codes
   3. You will get faster implementations and outcomes
   4. Patient engagement happens with trained teams

• Cons of Full-Service Model

• • Managing patient records is more expensive than other options
  •  Less control of workflows that your patients may expect
  • Some of this service may be “black box,” and you may have little visibility into what happened

If your goal is to rapidly generate revenue, or you are looking to dramatically reduce administrative burden, the full-service model can serve as a virtual extension of your team.

How to Assess RPM and CCM Software Providers?

Assessing RPM and CCM solutions is more than simply going through the features in the software; it involves a full evaluation of the clinical and operational needs of your practice or health system. To help your practice or health system determine the best possible clinical outcomes, cost efficiencies, and reimbursement, you want to evaluate your vendors based on the following:

• Devices cleared by the FDA: Every RPM solution must include FDA approved medical devices that are clinically validated, accurate, and secure. Devices cleared by FDA’s 510(k) process establish the device is both safe and effective. Common device types include:
• • Bluetooth enabled blood pressure monitors
  • Cellular weight scales
  • Glucose meters with data sync
  •  Pulse oximeters
  • Smart thermometers and peak flow meters

Make sure the vendor answers all aspects, like if the devices are supplied by them, if a “bring your own device” (BYOD) model can be supported, and if there will be options for maintenance or replacement.

• EHR/EMR Integration: For efficient workflows, the platform should integrate with your current Electronic Health Record (EHR) or Electronic Medical Record (EMR) system, which could consist of Epic, Cerner, athenahealth, eClinicalWorks, DrChrono etc. Bi-directional integration allows for:
  • Automatic uploads of data to patient records
  • Care plans created and saved within the EHR
  • Triggers for automated billing and documentation
  • More streamlined workflow for providers and staff

You need to make sure you are finding HL7, FHIR, or custom integrations that will ease your administrative burden.

• Reimbursement Support: A reputable RPM/CCM vendor should support maximizing your reimbursement from Medicare and/or other payers. You should expect:
  • Automated billing features to indicate whether a CPT code is eligible
  • Monthly dashboard that tracks time (to verify minute requirements)
  • Log of audits
  • Documentation templates that comply with CMS criteria
  • Third party billing option for service or claim submission

If you do not have the internal capacity to do the billing for RPM/CCM, you may want a vendor that offers a fully serviced solution with turn-key reimbursement.

• Patient Adherence and Engagement: A digital health platform is useless if the patients do not engage. Ask vendors about their patient engagement process, which may include:
  • Daily or weekly reminders via SMS or app
  • Live help with set-up of devices
  • Coaching and education
  • Alerting to a manager for abnormal readings
  • Bilingual or multilingual options for varied populations

A strong adherence model will separate you from just being complaint and not reaching minimum thresholds for reimbursement.

• Custom Reporting & Analytics: Reporting tools are important for handling ACOs, internal leadership or programs like CMS MIPS. A technology-rich platform should offer:
  • Role-based dashboards for clinicians, administrators, and billing teams

• • Filters by condition, provider, and utilization
  • Monthly and yearly trend graphs
  • Quality metrics mapped to reimbursement KPIs
  • Exported reports in PDF or CSV

Advanced vendors, may provide predictive analytics with machine learning for early risk detection.

Top 10 RPM and CCM Software Vendors in 2025

Here’s a list of the top RPM and CCM software companies that are either SaaS or full service, or both, compiled based on their customer satisfaction, compliance readiness, scalability, and clinical innovation.

1. HealthArc

Model: SaaS + Full-Service

HealthArc has a versatile platform that supports either just technology (SaaS) implementations or a full-service end-to-end model. It provides the full-service ability through its FDA cleared devices, EHR connectivity, high patient engagement tools, and for its customizability capabilities.

For example, HealthArc allows providers to customize workflows based on specialty (e.g., cardiology, nephrology). Its unique selling proposition is the hybrid deployment model. Clinics can start with a full-service model, and as they build out their functions, they can internalize them to become a SaaS model.

2. Prevounce

Model: SaaS

Prevounce is well known for providing its clients with a white-labeled and intuitive platform that can facilitate RPM and CCM services through a software-only model. It has an easy learning curve and is intuitive in approach to supporting those mobile devices, with added functionality of automated billing, time tracking, and clinical templates that can be customized.

Prevounce is economically priced and ideal for mid-sized clinics with limited budgets and is able to manage the CCM billing codes, making it a great option for practices moving forward with value-based care.

3. CoachCare

Model: Full Service

CoachCare is unique because it solely works with wellness, weight loss, and behavior change monitoring programs, basically pairing clinical RPM service with remote coaching. Providers experience the ease of full-service delivery including device delivery, patients’ outreach, compliance tracking, and health coach service.

CoachCare is a highly acclaimed option for functional medicine, integrative clinics, and practices with lifestyle change service capability.

4. CareSimple

Model: SaaS + Full-Service

CareSimple offers clinical-grade device kits, a HIPAA-compliant data management system, and seamless EHR integration that are provided by cloud-based hosting solutions that are scalable. It provides a full-service model with patient onboarding and technical support and has the capacity for SaaS and fast deployment for enterprise clients.

In addition, their software supports multiple patient languages and is a favored option for FQHCs and large, multilingual practices.

5. Optimize Health

Model: Full Service

Optimize Health is well-known in RPM and offers a good clinical support team, solid adherence programs, and user-friendly dashboards. Their concierge model with a clinical team allows practices to order the devices, perform patient calls, and review data on the clinical front to offload tasks from your internal team.

Their software is mostly favored by healthcare groups that desire a “boot up and go” RPM program to minimize the burden on staff.

6. ChartSpan

Model: Full Service

ChartSpan is one of the only vendors focused solely on Chronic Care Management. Their services include personalized care coordination, care plan documentation, and patient outreach. With a licensed clinical team responsible for heavy lifting, practices can expect a solid ROI through CCM reimbursement without burdening the team.

The model works well for internal medicine and primary care practices.

7. Accuhealth

Model: SaaS + Full-Service

Accuhealth is a complete real-time patient monitoring provider that offers multilingual support and billing assistance across the entire continuum of care. The software supports RPM, CCM, and even RTM, providing dashboards created for clinical teams to identify patients who are out-of-threshold readings.

Healthcare practices often choose them for their proactive alerts and responsive support team.

8. Biofourmis

Model: Advanced SaaS

Biofourmis is a leader in AI-powered RPM platform that features predictive analytics, making it an attractive platform for hospitals and research institutions. It allows hospitals and researchers to detect risks earlier through advanced modeling and has been deployed in remote use cases for oncology, heart failure, and programs monitoring COVID-19.

Biofourmis is not a full-service vendor but certainly provides the best utilization for patients with complex clinical conditions and for use in digital clinical trials.

9. Welby Health

Model: SaaS + Clinical Staff Add-On

Welby has modular platforms that support RPM, CCM, and RTM, and has the ability to add clinical staffing services if desired. They have built their model to ease the clinics’ ability to start their software-only deployments, and to expand into full service over time.

They provide scalable pricing and have built-in support for certain specialties, like cardiology, endocrinology, and nephrology, making it a compelling option for mid-sized practices.

10. Medsien

Model: Full Service

Medsien is an automation-first CCM platform that connects artificial intelligence with dedicated care teams. It manages everything from enrolling patients to monthly documentation, while allowing the provider to not worry about operationally managing their patients and receiving maximized reimbursements.

This platform is designed for large multispecialty groups or providers who are only focused on chronic care populations.

RPM & CCM Software Trends for 2025

The industry is continually evolving at its pace, and this year, there are several trends shaping the RPM and CCM ecosystem:

1. AI and Predictive Analytics Integration : More vendors are building machines learning algorithms into their systems to predict health deterioration, hospitalization risk, and care gaps. These predictive analytics allow physicians to prioritize care for high-risk patients and act earlier. HealthArc and Biofourmis is helping to define this space, but many vendors seem to be coming behind.
2. Increased Demand for Remote Therapeutic Monitoring (RTM): Remote Therapeutic Monitoring is trending in 2025 with CPT codes directly related to non-physiological conditions (musculoskeletal therapy, respiratory function, medication adherence, etc.). Vendors like HealthArc and Welby Health now allow RTM as part of RPM and CCM, providing greater flexibility to physical therapists and behavioral health specialists.
3. White-Label and Custom Branded Solutions: More healthcare practices are recognizing the need to deliver a fully integrated digital experience under their own brand. SaaS vendors like HealthArc are meeting this demand by offering white-label capabilities, enabling clinics to customize dashboards, mobile applications, and patient communications.
   This goes beyond enhancing patient experience—it helps build trust, strengthen brand identity, and improve patient retention, especially in competitive urban markets where differentiation is key.
4. Better Patient Engagement Tools : Strong patient adherence is vital to successful remote care programs. As a result, vendors are developing:

• • New mobile apps with daily tracking and reminders
  • SMS-based patient interactions for dumb-phone only patients
  • Automated chatbots for standard patient inquiries
  • In-app education modules to reinforce understanding of chronic disease

The direction will be a hybrid human-digital engagement, combining human along with scalable technology.

Considerations for Choosing an RPM and CCM Partner in 2025

As the healthcare system evolves, remote care is not optional, it is necessary. RPM and CCM solutions enable providers to better serve patients, pursue financial sustainability, generate new revenue opportunities, reduce hospitalizations, while increasing patient satisfaction. When choosing your partner, keep the following points in mind:

• Be aware of your staff bandwidth. If you can create outreach and documentation support, software as a service (SaaS) can be a low-cost option. If you don’t, full service can save you time and resources.
• Look for quality and compliant devices. Only use devices that are approved by the FDA, recognized by CMS, and security integrated with your systems.
• Choose a scalable partner who can accommodate your needs as you grow, offering additional services, possibly RTM programs, and eventually switching from full-service to SaaS, if desired.

In 2025, while there will be several potential partners to choose from, remember the right partner will not only fulfill your requirements; they will enhance your care delivery, revamp your billing, and position your practice as a leader in the future of care delivery.

Partner With HealthArc to Streamline Your Digital Healthcare Goals

Whether you’re launching a new RPM program, scaling your existing chronic care services, or searching for a more reliable partner, 2025 is the time to invest in a smart, scalable, and sustainable solution.

With the reimbursement landscape shifting toward digital-first care, the vendors featured in this guide are leading the way—offering the innovation, support, and compliance needed to thrive in the evolving healthcare ecosystem.

HealthArc is the leader in the remote healthcare space with its advanced data analytics powered by AI, simple integration, audio/video capabilities, and software that is HIPAA and SOC2 compliant. HealthArc’s RPM, CCM, and RTM software provides a patient-centered platform with options for complete healthcare programs, improved monitoring and outcomes, and is proud to be paving the way for remote patient care.

Book a demo today to learn how our platform works or call us today at (201) 885 5571 to design a customized RPM and CCM solution for your organization.

Common Questions to Ask When Selecting an RPM or CCM Vendor

To continue with your decision-making, here are the common questions that providers must ask when moving forward in choosing the right RPM and CCM software for their practice: